Frequently Asked
Questions / General Questions Answered
Q:
How can I pay for my
search request?
Q:
What's the quickest
way to order?
Q:
I need to speak with
someone in your company. What is your
telephone number?
Q:
How secure is the
checkout process?
Q:
How do I know if my
payment has processed correctly?
Q:
Can I change or
cancel my order once submitted?
Q:
How will I receive
the results of my search?
Q:
How soon will I
receive my results?
Q:
What if it has been
24 hours or more and I have not yet
received my results?
Q:
Do you guarantee your
search results?
Q:
I received my $8.95
criminal database search with "No Records
Found".
Q:
I need to run a large
volume of background checks. Do you offer
bulk pricing?
Q:
Is my personal
information secure?
Q:
Will the person I am
conducting the search on ever find out?
Q:
Can I dispute the
results provided to me?
Q:
I've placed my order,
now where do I submit my subject
information?
Q:
How can I pay for
my search request?
A: Using our shopping cart function, we
gladly accept: Google Payments, PayPal
Payments, Regular Credit Card Payments via Authorize.net, eChecks, Money Orders,
Cashier Checks, Corporate Checks, and
eFindOutTheTruth.com® Gift Certificates.
If you have difficulty using PayPal in any
way, please contact PayPal @ 888-221-1161.
If you have difficulty using a regular
credit card, please contact your bank
issuer on the back of your card. Problems
with Google Checkout, please contact Google
directly. Thank you.
Q:
What's the
quickest way to order?
A: The quickest way is to place your order
online via our website and to pay with your
credit card on our secure server. Orders
are completed with 24 business hours
(unless otherwise specified) from the time
your subject information is received. Most
orders ordered before 3:00 PM EST Monday -
Friday, are completed the same business
day. If you are in need of your search
results in less then an hour we do offer
"Rush Services", please
click here.
Q:
I need to speak with
someone in your company. What is your
telephone number?
A: Because we are solely web based, we do
not provide customer support via telephone.
Instead, we provide customer support via
LIVE CHAT / LIVE HELP and of course regular
eMail. This helps to keep our prices low.
You can always reach us at
research@eFindOutTheTruth.com.
For immediate assistance (when available)
LIVE HELP is located on the right side of
every web page throughout the
eFindOutTheTruth.com® website. LIVE HELP is
usually available throughout the day and
into the late evening seven days a week. If
contacting us via eMail, there may be a 72
hour delay in our response time. We receive
hundreds of eMails a day and strive to
respond to all of them in a quick and
efficient manner. If you have not had a
response to your eMail, please do use the
LIVE CHAT feature.
Add
eFindOutTheTruth.com, Inc.® to your online
bookmark site:
Q:
How secure is the
checkout process?
A: Once you've added an item to the
shopping cart, you will immediately be
taken to the eFindOutTheTruth.com® secure
server. At all times while in the shopping
cart browser window you will be on the
eFindOutTheTruth.com® secure server. Our
secure server link will always begin with:
https://www.efindoutthetruth.com/
Always look for the yellow padlock "
"
in the bottom right hand corner of your
browser, or the https:// in the first
portion of the web address.
Q:
How do I know if
my payment processed correctly?
A: When you submit your credit card
information and your payment has been
completed, you will receive a confirmation
eMail from
research@eFindOutTheTruth.com.
We also would advise that you add our eMail
address to your address book. This can help
to keep our eMail from not being delivered
or landing in your spam filter/folder.
Depending on which method of payment you
select will determine what additional type
of confirmation eMail you receive. We also
suggest that you keep the eMail from us for
future reference. In addition, please
include your ORDER NUMBER and ORDER DATE
with all correspondence.
Q:
Can I change or
cancel my order once submitted?
A: We ask that you contact us immediately
via LIVE CHAT / LIVE HELP when requesting a
cancellation. If your order has not been
processed, we may allow a cancellation. We
do reserve the right to offer you a refund
in the form of a store credit. If your
order has been processed and completed,
obviously, we would not allow a
cancellation. If you need to make a change
or addition to your order, please either
refill your subject information via our
form @
https://www.eFindOutTheTruth.com/subjectinfo.htm
or advise us via LIVE HELP.
Q:
How will I receive
the results of my search?
A: We will provide you with your report
upon its completion at the eMail address
provided during payment. We kindly ask that
you maintain the same eMail address
throughout the entire transaction. When we
receive conflicting eMail addresses we are
not able to guarantee the time frame of
your results. All orders are matched up via
eMail address. If you are unsure exactly
which eMail was used, please provide all
available addresses for yourself. Please
make sure we have your complete and correct
eMail address. Without a working eMail
address, we are unable to deliver the
results of your search. We also would
advise that you add our eMail addresses
( research@eFindOutTheTruth.com ) and (
info@eFindOutTheTruth.com ) to your address
book. This can also help to keep our eMail
from not being delivered or landing in your
spam filter/folder.
Q:
How soon will I
receive my results?
A: Orders are completed with 24 business
hours (unless otherwise specified) from the
time your subject information is received.
Most orders ordered before 3:00 PM EST
Monday - Friday, are completed the same
business day. If ordering a delayed search,
we kindly ask that you allot 1- 7 business
days for completion. These results are
searched manually at the state or county
level and therefore take more than 24
business hours to complete. If you are in
need of your search results in less then an
hour (delayed searches do not apply) we do
offer "Rush Services", please
click here.
Q:
What if it has
been 24 business hours or more and I have
not yet received my results?
A: Most importantly, we are NOT a scam. We
are a reputable company that has been in
business for over six years. Rest assured
we will make sure you receive your
requested research. Secondly, if you have
not received your order results within the
specified time frame, reasons may be that
your eMail address is not able to receive
eMails from us due to junk mail
folders/filters, SPAM guards, or MB
receiving limits. In cases where these
filters are present, your filter must be
set to allow eMails from
eFindOutTheTruth.com® to reach you. We also
would advise that you add our eMail address
( research@eFindOutTheTruth.com ) and (
info@eFindOutTheTruth.com ) to your address
book. This can also help to keep our eMail
from not being delivered or landing in your
spam filter/folder. eCheck customers will
receive their results within 24 business
hours from the date in which we receive
notification from PayPal that their eCheck
has cleared. eChecks may take up to seven
days to clear. Generally, eChecks clear in
3 - 5 business days. If you still need
additional assistance, please use our LIVE
CHAT / LIVE HELP below.
Q:
Do you guarantee
your search results?
A: Please
click here
for our guarantee.
Q:
I received my
$8.95 criminal database search with no
records found. I KNOW they have a criminal
record! What next?
A: WARNING: NO DATABASE IS 100% ACCURATE.
Please do not underestimate the value of a
manual onsite county criminal record
search. Though databases are a cost
effective means of preliminary research, we
highly recommend a manual onsite county
criminal record search to ensure the
accuracy of your results. The ONLY way to
be 100% certain that a criminal record does
not exist is to run a guaranteed onsite
manual countywide criminal search. This is
because not every county jurisdiction
reports every charge to the state
repositories, and the state repositories do
not always report every charge to the
national database repositories. Database
criminal search results are not suitable
for all purposes, and should not be relied
upon as definitively accurate. Please keep
in mind, if you decide to upgrade to the
on-site county criminal record search for
guaranteed accuracy, you will receive an
$8.95 credit towards this search. If a
record exists it can always be found at the
county level and we guarantee it 100%. Let
our expert researchers query the
jurisdiction manually at the county level
in order to ensure accurate, comprehensive,
and complete results. We will even look
through microfiche film if necessary to
locate old records that have occurred in
the past. If you have any questions
regarding manual searches please contact us
via the LIVE CHAT icon located on the right
hand side of your screen on each page of
our website.
Q:
I need to run a
large volume of background checks. How do I
go about getting bulk pricing?
A: We offer bulk discounts on a vast
majority of our searches. Please visit our
bulk pricing page for more information
located @
http://www.eFindOutTheTruth.com/Corporate_Background_Check.htm
For immediate assistance please use our
LIVE CHAT below or you may eMail
research@eFindOutTheTruth.com
for delayed assistance.
Q:
Is my personal
information secure?
A: Your confidentiality is completely
protected. Your personal information will
never be available or sold to any third
party. Your information is kept for a
period of ninety (90) days and then purged.
Q:
Will the person I
am conducting the search on ever find out?
A: Absolutely not. Your confidentiality is
100% guaranteed. We will not contact the
subject of your search, now or in the
future. The subject has no way of knowing
about the search or who ordered it. The
same holds true for any type of search we
provide -- no one will know about your
search unless you tell them yourself. In
cases of fraud, we will send a letter to
your subject notifying them that an
individual from a certain IP address
illegally obtained information concerning
them. In addition, we also notify our local
and federal government.
Q:
Can I dispute the
results provided to me?
A: If you can show the results provided to
you to be incorrect, or if you are unhappy
with any other aspect of the service you
received, you may contact us either via
LIVE HELP or eMail
research@eFindOutTheTruth.com.
By not writing to us within thirty (30)
days of the date on which we received your
order and payment for the service in
concern, you are irrevocably waiving your
right to dispute the service. No dispute or
appeal will be considered and no refund
issued after the thirty (30) day period.
Please do contact us via LIVE HELP at
anytime if you are dissatisfied, as we do
want our customers to be totally satisfied
and return to eFindOutTheTruth.com® again
in the future.
Q:
I've placed my
order, now where do I submit my subject
information?
A: Our subject information form is the
final step of our payment process. If for
any reason you are unable to access our
subject information page, please go to
https://www.eFindOutTheTruth.com/subjectinfo.htm
Our subject information form is always
housed at that link. If you still need
additional assistance, please use our LIVE
HELP below.
Back to top of page
