Free Shipping: Free Shipping ONLY applies to US orders. Additional shipping charges will be added to ALL non-US orders.

Defective products: We will accept returns of defective products for replacement for up to 90 days after the date of the invoice. All returns do require a return authorization number (contact us for an RMA number). The cost to ship the product back to eFindOutTheTruth.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) will be paid by eFindOutTheTruth.com. Please test the product before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay shipping charges to get it back. Also, the item, and all accessories that come with it and the original packaging must all be sent back or a fee may be applied. 

Exchanges: We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to eFindOutTheTruth.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer.

Returns: We will accept product back for a refund within 30 days after the date of the invoice and may enforce a 30% restocking fee. Please note that this does not apply to all of our products. Certain items cannot be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number (contact us for an RMA #). The cost to ship the product back to eFindOutTheTruth.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

*Please note: Do not ship pepper spray by any overnight service or by priority mail. Use UPS regular ground service, or parcel post with the US postal service.