Mystery Shop - Mystery Shopping - Mystery Shopper - Secret Shopping - Customer Service Audit
Employee Evaluations - Anonymous Audits - Anonymous Audits - Telephone Checks

eFindOutTheTruth.com, Inc.® also offers Mystery Shopping Services. We conduct audits regarding online businesses, and any other business via special request. We will conduct what we call a "Customer Service Audit" on your current employees. We set up various "shopping tests" by purchasing items, returning items, and seeking general assistance from your store, just to name a few. This is a great tool to see how your employees really handle a situation, whether good or bad. All mystery shops are conducted by licensed private investigators with years of mystery and secret shopping experience. For a private and confidential consultation, please either use our online LIVE HELP/LIVE CHAT feature or eMail research@eFindOutTheTruth.com

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Some types of information we collect during the mystery shop:

-> How long it takes before the mystery shopper receives assistance
-> Whether or not the assistance received is friendly
-> Did the employee assist in finding a suitable product
-> What types of products were shown
-> If or how the employee attempted to close the sale
-> Whether the employee invited the shopper to come back
-> Any website issues, bugs, or shopping cart glitches
-> Speed of service received
-> Compliance with company standards, and many more.

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